Rawdh: Terms and Conditions

Last updated: 26 June 2026

1. Introduction

These Terms and Conditions ("Terms") govern your access to and use of the Rawdh website, application, and related services (together, the "Service"), operated by Rawdh ("Rawdh", "we", "us", or "our"). By creating an account, accessing, or using the Service in any way, you agree to be bound by these Terms. If you do not agree to these Terms, you must not use the Service.

These Terms are governed by the laws of England and Wales, as set out in Section 18.

If you are using the Service on behalf of a child, Section 4 (Eligibility and Minors) applies to you directly.

2. Who We Are

Rawdh provides an online platform for learning classical Arabic and studying Islamic texts, including structured lessons, vocabulary tools, spaced repetition recall exercises, live and recorded classes, and AI-assisted translation features. References to "Content" in these Terms include all lessons, text, translations, audio, video, vocabulary data, graphics, and other materials made available through the Service, whether created by Rawdh, its instructors, or third parties.

For any questions about these Terms, contact us at team.rawdh@hotmail.com.

3. Changes to These Terms

We may update these Terms from time to time to reflect changes in our Service, legal requirements, or business practices. If we make material changes, we will take reasonable steps to notify you, for example by email or an in-app notice, before the changes take effect. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the Service and may close your account.

4. Eligibility and Minors

4.1 General eligibility

To create an account and use the Service, you must be at least 13 years old. By using the Service, you confirm that you meet this requirement and that any information you provide is accurate and complete.

4.2 Users aged 13 to 17

If you are between the ages of 13 and 17, you may only use the Service with the knowledge and consent of a parent or legal guardian, who agrees to be bound by these Terms on your behalf and takes responsibility for your use of the Service, including any purchases made through your account.

4.3 Users under 13

The Service is not directed at, and must not be used by, children under the age of 13. We do not knowingly collect personal data from children under 13. If we become aware that a child under 13 has created an account or provided personal data, we will take reasonable steps to delete that account and the associated data as soon as reasonably possible. Parents or guardians who believe a child under 13 has provided us with personal data should contact us at team.rawdh@hotmail.com.

4.4 Parental responsibility

Where a minor uses the Service with parental or guardian consent, the consenting parent or guardian is responsible for supervising the minor's use of the Service, for any subscription fees incurred, and for ensuring the minor's use complies with these Terms.

5. Accounts

5.1 Registration

To access most features of the Service, you must create an account. You agree to provide accurate, current, and complete information during registration and to keep that information up to date.

5.2 Account security

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify us immediately at team.rawdh@hotmail.com if you suspect unauthorised access to or use of your account. We are not liable for any loss or damage arising from your failure to safeguard your account credentials, except to the extent caused by our own negligence or breach of these Terms.

5.3 One account per person

Accounts are personal to you and may not be shared, sold, transferred, or used by more than one individual, except where a parent or guardian manages an account on behalf of a minor under Section 4.

6. Subscriptions, Fees, and Payment

6.1 Plans

Certain features of the Service are offered on a paid subscription basis (each, a "Plan"). Plan details, including pricing and included features, are described on the Service at the time of purchase and may change from time to time. Any price changes will not apply to a current billing period that has already been paid for, but may apply to subsequent renewals, and we will give you reasonable notice before a price increase takes effect.

6.2 Billing and renewal

Subscriptions renew automatically at the end of each billing period unless cancelled before the renewal date. By subscribing, you authorise us, or our third-party payment processor, to charge your chosen payment method on a recurring basis until you cancel.

6.3 Payment processing

Payments are processed by third-party payment processors (such as Stripe). We do not store your full card details. Your use of any payment processor is also subject to that processor's own terms and privacy policy. We are not responsible for errors, outages, or security incidents caused by a third-party payment processor.

6.4 Cancellations

You may cancel your subscription at any time through your account settings or the billing portal. Cancellation will take effect at the end of the current billing period, and you will retain access to paid features until that date. We do not provide prorated refunds for unused time within a billing period unless required by applicable consumer protection law.

6.5 Refunds and cooling-off rights

If you are a consumer in the United Kingdom or European Economic Area, you may have a statutory right to cancel a digital subscription within 14 days of purchase under applicable distance selling regulations, unless you have already accessed substantial paid content with your express consent to begin immediately and acknowledgment that this forfeits the cancellation right. Nothing in these Terms limits any statutory right you may have that cannot lawfully be excluded. Outside of any statutory right, refunds are provided at our discretion.

6.6 Taxes

Fees are exclusive of applicable taxes unless stated otherwise. You are responsible for any taxes, duties, or similar governmental assessments associated with your purchase, other than taxes on our net income.

7. Acceptable Use

You agree not to:

• use the Service for any unlawful purpose or in violation of any applicable law or regulation;
• copy, reproduce, distribute, publicly perform, or create derivative works from any Content, except as expressly permitted by these Terms or with our prior written consent;
• scrape, harvest, or use automated means to extract data from the Service;
• attempt to gain unauthorised access to the Service, other accounts, or any systems or networks connected to the Service;
• reverse engineer, decompile, or disassemble any part of the Service, except to the extent such restriction is prohibited by applicable law;
• upload or transmit any material that is defamatory, obscene, infringing, harassing, or otherwise objectionable;
• impersonate any person or entity, or misrepresent your affiliation with any person or entity;
• interfere with or disrupt the integrity or performance of the Service, including through introduction of malware or excessive automated requests;
• use the Service to train, fine-tune, or build a competing product or dataset without our prior written consent.

We reserve the right to investigate suspected violations of this Section and to take any action we deem appropriate, including suspending or terminating accounts, without liability to you.

8. Intellectual Property

8.1 Our Content

The Service and all Content, including text, translations, lesson structures, vocabulary databases, software, graphics, and the Rawdh name and logo, are owned by or licensed to Rawdh and are protected by copyright, trademark, and other intellectual property laws. Except as expressly permitted under these Terms, you may not use, copy, modify, or distribute any Content without our prior written permission.

8.2 Licence to you

Subject to your compliance with these Terms and payment of any applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service and Content for your personal, non-commercial educational use.

8.3 Underlying source texts

Certain Content made available through the Service is derived from, or comments upon, classical Arabic texts that may themselves be in the public domain. Nothing in these Terms grants you rights in those underlying public domain texts beyond what is already available to the public, and our rights are limited to our own translations, commentary, lesson structuring, and original materials.

8.4 User content

If you submit any content to the Service, such as notes, forum posts, or feedback ("User Content"), you grant us a worldwide, royalty-free, non-exclusive licence to use, store, reproduce, and display that User Content for the purpose of operating and improving the Service. You represent that you have all necessary rights to grant this licence and that your User Content does not infringe any third party's rights.

8.5 Feedback

If you provide us with suggestions, ideas, or feedback about the Service, you agree that we may use such feedback without restriction or obligation to you.

9. AI-Assisted Features

The Service includes features that use artificial intelligence and machine learning, including AI-assisted translation, retrieval-augmented generation over scholarly commentary, and related tools. You acknowledge and agree that:

• AI-generated output, including translations, may contain errors, omissions, or inaccuracies, and should not be treated as a substitute for qualified scholarly review or as binding religious or legal guidance;
• where we describe particular content as scholar-reviewed or scholar-approved, this means a human reviewer has assessed the relevant output according to our internal review process at the time of publication, and does not constitute a guarantee of infallibility;
• we may use anonymised or aggregated data about your interactions with AI features to improve our models and Service, as described in our Privacy Policy;
• you must not rely on AI-generated Content for matters where professional, religious, legal, or medical advice is required, and should consult a qualified scholar or professional accordingly.

10. Third-Party Services and Links

The Service may integrate with or link to third-party services, including authentication providers, payment processors, video hosting platforms, and embedded video content. We do not control these third-party services and are not responsible for their content, accuracy, availability, or practices. Your use of any third-party service is subject to that provider's own terms and privacy policy.

11. Disclaimers

11.1 No warranty

The Service is provided on an "as is" and "as available" basis. To the fullest extent permitted by applicable law, we disclaim all warranties of any kind, whether express, implied, or statutory, including implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, and uninterrupted or error-free operation.

11.2 No guarantee of outcomes

We do not guarantee that use of the Service will result in any particular level of language proficiency, academic outcome, or religious knowledge. Learning outcomes depend on factors outside our control, including your own effort and engagement.

11.3 Educational and religious content disclaimer

Content relating to Islamic jurisprudence (fiqh), Arabic grammar, and related subjects is provided for educational purposes. While we aim for scholarly accuracy and use human review for approved translations, the Service is not a substitute for direct study with a qualified scholar, and users seeking authoritative religious rulings should consult a qualified scholar directly.

Nothing in this Section 11 limits or excludes any liability that cannot lawfully be limited or excluded under applicable law, including liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.

12. Limitation of Liability

To the fullest extent permitted by applicable law:

• our total aggregate liability to you arising out of or related to these Terms or the Service, whether in contract, tort (including negligence), or otherwise, shall not exceed the greater of (a) the total amount you paid us in the twelve (12) months preceding the event giving rise to the claim, or (b) one hundred pounds sterling (£100);
• we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, goodwill, or business opportunity, even if we have been advised of the possibility of such damages;
• nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited under applicable law.

If you are using the Service as a consumer, this Section 12 does not affect any statutory rights you have that cannot lawfully be excluded.

13. Indemnification

To the fullest extent permitted by applicable law, you agree to indemnify, defend, and hold harmless Rawdh, its officers, employees, contractors, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising out of or in any way connected with: (a) your access to or use of the Service; (b) your violation of these Terms; (c) your violation of any third-party right, including intellectual property or privacy rights; or (d) any User Content you submit, except to the extent such claims arise from our own negligence, breach of these Terms, or wilful misconduct.

14. Termination

14.1 By you

You may stop using the Service and close your account at any time, including by contacting us at team.rawdh@hotmail.com.

14.2 By us

We may suspend or terminate your access to the Service, in whole or in part, at any time, with or without notice, if we reasonably believe you have violated these Terms, posed a security risk, or for any other legitimate business reason, including discontinuation of the Service. Where reasonably practicable and not prohibited by law, we will provide notice of termination.

14.3 Effect of termination

Upon termination, your right to use the Service will immediately cease. Sections of these Terms that by their nature should survive termination, including Sections 8 (Intellectual Property), 11 (Disclaimers), 12 (Limitation of Liability), 13 (Indemnification), and 18 (Governing Law and Disputes), will survive.

15. Modifications to the Service

We reserve the right to modify, suspend, or discontinue the Service, or any part of it, at any time, with or without notice, and without liability to you, except where required by applicable law or as set out in our refund provisions in Section 6.

16. Force Majeure

We will not be liable for any failure or delay in performing our obligations under these Terms where such failure or delay results from causes beyond our reasonable control, including acts of God, internet or telecommunications failures, third-party service outages, or governmental action.

17. General Provisions

17.1 Entire agreement

These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and Rawdh regarding the Service and supersede any prior agreements.

17.2 Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

17.3 No waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver of that right or provision.

17.4 Assignment

You may not assign or transfer these Terms, by operation of law or otherwise, without our prior written consent. We may assign these Terms in connection with a merger, acquisition, sale of assets, or by operation of law, without your consent.

17.5 No third-party beneficiaries

Except as expressly stated, these Terms do not confer any rights or remedies on any third party.

18. Governing Law and Disputes

These Terms and any dispute or claim arising out of or in connection with them, their subject matter, or formation, shall be governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law principles.

You agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms, save that nothing in this Section prevents a consumer resident elsewhere in the United Kingdom or the European Economic Area from relying on any mandatory consumer protection provisions of the law of their place of residence, where applicable.

Before initiating formal legal proceedings, we encourage you to contact us at team.rawdh@hotmail.com so that we may attempt to resolve the matter informally.

19. Contact Us

If you have any questions about these Terms, please contact us at:

Rawdh Email: team.rawdh@hotmail.com

This document is a general template prepared with AI assistance and does not constitute legal advice. We recommend having these Terms reviewed by a qualified solicitor familiar with UK consumer, data protection, and e-commerce law before publishing them publicly or relying on them for legal protection.